There are several ways to write an SLA. Here`s a simulated table of contents that you can use as a starting template to write your own service level agreements. Overview and introduction. A paragraph describing the main objectives and scope of the Agreement. The measures should reflect only those factors that are under the reasonable control of the service provider. Measurements must also be easy to collect. In addition, both parties should refuse to choose excessive amounts of measurements or measurements that generate large amounts of data. However, including too few measures can also be a problem, as the absence of a measure could result in the contract having been breached.